FAQs

Q: Do I have to have a Pay Pal account in order to make a purchase on your site?

A: No, you can pay by credit card. If you have previously used Pay Pal, our site will
automatically take you to Pay Pal's site when making a purchase.

Q: How long will it take for my order to arrive to my house?

A: 3-9 business days (see map on the shipping & returns page), depending on your location. This excludes major holidays, as well as in-climate weather that would prevent safe travel for our drivers, USPS, and UPS; i.e.: hurricanes, flooding, etc

Q: What if I need to return the item?

A: We accept returns if you are unhappy with a product. There is a 10% re-stocking fee and we are unable to refund shipping costs. We are unable to accept returns on pet foods and snacks, so please choose edible foods with caution.

Q: What is the time period for returns?

A: 30 days, along with a 10% re-stocking fee. We are unable to refund shipping costs.

Q: What if I have a question about your products?

A: You may email us your questions and concerns at info@ajpetsupplies.com

Q: What if you don't carry a specific product I'm looking for?

A: Email us at info@ajpetsupplies.com and let us know. We can ask our distributors to search their inventory.

Q: I'm a vendor and would like to advertise on your page.

A: Email us your website link and company logo and let us know. We are currently
working on creating a vendor page and we are collecting company logos.

Q: What if my question isn’t listed here?

A: You can email us at info@ajpetsupplies.com

When you make a purchase from our site, we ask that you check your email regularly in case
we have a question relating to your purchase. Please ensure you add us to your ‘safe list’ so that
if we send you an email, it won’t wind up in your spam folder. Thank you for shopping with
AJPetSupplies.Com!